Comments on: Xbox 360 says “open tray”, Wont Play Game Problem | Solution

By: Chrinstoffski

Chrinstoffski — Thu, 30 Jun 2011 22:23:43 +0000

Just bought Saint’s Row and looked up cheats and was so excited about iit but I got the same error, I cleaned the disc exactly like admin did and used the air spray stuff and it still says open tray. I am very dissapointed. It only does this for my Halo 3 and the saints row. Please help.

By: Tibberon

Tibberon — Mon, 14 Mar 2011 05:08:46 +0000

For those that are getting the open tray error it could be that the laser is sitting to far back in the drive and not being able to detect the disk. If your warrenty is out and you want to risk it. Open up your xbox, then the open the disk drive. Look at where the laser assembly is sitting. If its at the back of the drive that is more then likely the problem. You can very gently (at your own risk of course) slide the laser forward toward the front. It should then read the disk. This is only a temporary fix as the next time you load a disk it could do the same thing. A more permenant fix is to affix a small piece of plastic to the right side rail at the very back. If your looking at the front of your xbox the rail is on the right. The rail goes through a metal tab at the back. With 2 different xboxes with this same error I superglued a piece of a 1mm nylon washer that I cut up to that metal tab. I basically stops the laser from going so far back and not being able to read the disk, by extending the tab out a little more. The little white bar that moves along the screw will bump up against it stopping it. It’s worked in both cases, and is still working today. Now keep in mind that this may not be your problem. But if it is this is a great way to fix it. And I don’t take credit for this fix. Someone else came up with it. I am just passing on the information. Good luck.

By: Lynell

Lynell — Wed, 09 Mar 2011 21:01:46 +0000

OMG- You are a genius!! For 2 days my son kept getting that message, driving me crazy, I read a few suggestions, one suggested boiling games, then I found you- it seemed a little less risky, tried it, and he is playing again, thank you, thank you, I thought we were going have to just buy a new Xbox, thank YOU.

By: J Rae

J Rae — Sun, 13 Feb 2011 00:27:27 +0000

A solution to the “Open Tray” message COULD be the lens; if the disk is not scuffed/scratched or dirty and you think the drive is working…(in other words – one day it just stops reading disks) try removing the cover then checking the screw near the lens. (DO NOT REMOVE THE WARRANTY STICKER if your box is still covered) A lot of the times, the screw is too loose or too tight which inhibits proper movement of the tray allowing the CD to be read. We too have gone through a few XBoxs and we can safely say that using a lens cleaner multiple times is NOT good for the lens – they are to be used when the lens is DIRTY, not when there is a mechanical malfunction . A better way to rid the lens and inside of dust when needed is to use compressed air (be sure to NOT blow it directly on the lens or any other parts – it DOES leave a powdery residue).
If you are unsure of what you are doing, call in an expert (the lens might need to be replaced and its not too expensive) – or call Microsoft to fix the problem (which costs around 100$ when the box is no longer covered by warranty).
Hope this helps everyone. This was just OUR fix to the “Open Tray” problem, honestly there could be several issues causing this problem for others. Good luck.

By: cliff

cliff — Wed, 19 Jan 2011 18:21:54 +0000

I apologize for my stupidity, but gaming systems are new to me and my nephew gave me an xbox 360 the white console. He said it probably needed cleaning or blowing out as it was dusty he upgraded when the newer version came out. My problem is it only says open tray. Now you offered a solution as I always keep my games and dvds -cds clean of smug or whatnot. I followed your instructions but that didn’t solve my problem. Games or dvds read the same. I mean, it doesn’t take a rocket scientist to realize it isn’t a serious problem and one common sense should solve if given the correct instructions……..How do I clean the lesnse reader ot whatever, please assist me cause I know it is fixable. Thanks a million!!!!!

By: John

John — Mon, 22 Nov 2010 22:55:40 +0000

I replaced my dvd drive when this happened and it still didn’t work. Mine says play dvd when a game is in though. Any suggestions?

By: David Corral

David Corral — Sun, 24 Oct 2010 13:25:50 +0000

i kinda have the same problem but somehow different see i have a scratch on the bar code of my modern warfare 2 i bought it used so i thought i was done what should i do?

By: Ava Davis

Ava Davis — Sun, 09 May 2010 10:51:03 +0000

I own an Xbox and a Playstation and both are really good game consoles. Let’s see what are Microsoft’s future updgrades on its Xbox game console.